Privacy policy

 

Last updated: June 2026

Overview

Soonr Clothing operates soonrclo.com and its related online store, content, features, products, and services.

This Privacy Policy explains how Soonr Clothing collects, uses, stores, and shares personal information when you visit our website, place an order, contact us, interact with our content, or use any part of our online store.

Our store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products to you.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies you or could reasonably be linked to you.

Depending on how you interact with Soonr Clothing, we may collect the following types of personal information:

  • Contact details, including your name, email address, phone number, billing address, and shipping address

  • Order and transaction details, including the products you purchase, return, exchange, cancel, view, add to cart, or show interest in

  • Payment information, including payment method details and transaction confirmation information

  • Account information, if you create an account, including login details, preferences, and account settings

  • Communications, including information you provide when contacting us by email, social media, contact forms, or customer support channels

  • Device and usage information, including your IP address, browser type, device type, operating system, referring pages, pages viewed, and how you interact with our website

  • Marketing preferences, including whether you subscribe to emails, SMS updates, or other promotional communications

We do not intentionally collect more personal information than is reasonably necessary to operate our store, fulfil orders, provide customer service, and improve our business.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, subscribe to marketing, or provide information through our website

  • Automatically when you visit or interact with our website, including through cookies, analytics tools, pixels, and similar technologies

  • From Shopify and other service providers that help us operate our store

  • From payment providers, shipping carriers, marketing platforms, analytics providers, and other third-party tools used to support our business

  • From social media platforms if you interact with us through those platforms

How We Use Personal Information

Soonr Clothing may use your personal information to:

  • Process, confirm, fulfil, and deliver your orders

  • Process payments, refunds, returns, and exchanges

  • Contact you about your order, account, enquiry, or customer service request

  • Provide order updates, shipping notifications, and customer support

  • Manage fraud prevention, payment security, and website security

  • Improve our website, products, customer experience, and marketing

  • Send marketing emails, promotional messages, launch updates, or restock notifications where you have signed up or where permitted by law

  • Personalise parts of your shopping experience

  • Comply with legal obligations, resolve disputes, and enforce our policies

We may still send you non-promotional messages, such as order confirmations, shipping updates, return updates, or important service notices, even if you unsubscribe from marketing.

Marketing Communications

If you subscribe to our marketing emails, SMS updates, or other promotional communications, we may use your contact details to send you updates about new drops, restocks, offers, campaigns, and brand news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at hello@soonrclo.com.

Opting out of marketing does not stop us from sending important order-related or service-related messages.

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the store, remember your preferences, understand website traffic, improve the shopping experience, support advertising, and help measure the performance of our campaigns.

Some cookies are necessary for the website to function properly, such as cart, checkout, payment, and security features. Other cookies may be used for analytics, personalisation, or marketing.

You may be able to manage cookies through your browser settings or through privacy controls available on our website, where applicable. If you block or disable cookies, some parts of the website may not function correctly.

How We Share Personal Information

We may share personal information where reasonably necessary to operate our business, fulfil orders, provide services, or comply with the law.

This may include sharing information with:

  • Shopify, which hosts and powers our online store

  • Payment providers, to process payments and refunds

  • Shipping carriers and fulfilment providers, to deliver orders and manage returns

  • Email, SMS, and marketing platforms, to send updates and promotional communications

  • Analytics and advertising providers, to understand website activity and improve marketing performance

  • Customer support tools, to respond to enquiries and manage customer communication

  • Professional advisers, such as accountants, legal advisers, or business advisers where necessary

  • Government, regulatory, or law enforcement bodies, where required or permitted by law

We do not sell your personal information.

Relationship with Shopify

Soonr Clothing’s online store is powered by Shopify.

Shopify collects and processes personal information about your access to and use of our store in order to provide ecommerce services, process transactions, support checkout, improve the platform, and provide related services.

Information you provide through our website may be transmitted to and processed by Shopify and its service providers, which may be located outside Australia.

Shopify may also process certain personal information in accordance with its own privacy practices. To learn more about how Shopify handles personal information, you can review Shopify’s Consumer Privacy Policy at:

https://www.shopify.com/au/legal/privacy/consumers

You can also access Shopify’s privacy controls at:

https://privacy.shopify.com/en

Payment Information

Payments made through our website are processed by third-party payment providers, such as Shopify Payments, PayPal, Afterpay, card processors, or other payment services available at checkout.

Soonr Clothing does not directly store full credit card numbers or complete payment card details. Payment information is handled by secure third-party payment providers in accordance with their own terms and privacy practices.

International Transfers

Because we use Shopify and other third-party service providers, your personal information may be stored, processed, or accessed outside Australia.

Where information is transferred internationally, it will be handled in accordance with the privacy practices and security measures of the relevant service providers and any applicable legal requirements.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no website, payment system, transmission method, or storage system is completely secure. We cannot guarantee absolute security of information transmitted through our website or online services.

You should avoid sending sensitive information to us through unsecured channels.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer support, maintain business records, meet legal obligations, resolve disputes, prevent fraud, and enforce our policies.

When personal information is no longer required, we will take reasonable steps to delete, de-identify, or securely store it, unless we are required to keep it for legal, accounting, tax, fraud prevention, or business record purposes.

Third-Party Links

Our website may include links to third-party websites, platforms, or services, including social media pages, payment providers, shipping services, or embedded tools.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or platforms. You should review the privacy policies of any third-party services you use.

Social Media

If you interact with Soonr Clothing through Instagram, TikTok, or other social media platforms, those platforms may collect and process your personal information in accordance with their own privacy policies.

Information you share publicly, such as comments, tags, mentions, or posts, may be visible to other users.

Children’s Privacy

Our website and products are not directed at children.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction without appropriate consent. If you believe a child has provided us with personal information, contact us at hello@soonrclo.com and we will take reasonable steps to address the issue.

Your Rights and Choices

Depending on where you live and which privacy laws apply, you may have rights in relation to your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete personal information

  • Request deletion of certain personal information

  • Withdraw consent to certain uses of your information

  • Opt out of marketing communications

  • Make a privacy complaint

These rights may not apply in all circumstances and may be subject to legal exceptions.

To make a request, contact us at hello@soonrclo.com. We may need to verify your identity before responding to your request.

Complaints

If you have a concern or complaint about how Soonr Clothing handles your personal information, please contact us first at:

hello@soonrclo.com

We will review your complaint and respond within a reasonable timeframe.

Depending on your location and the laws that apply, you may also have the right to contact your local privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, legal obligations, or privacy practices.

Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

Contact Us

For questions about this Privacy Policy, your personal information, or your privacy rights, contact us at:

Soonr Clothing
Sydney, New South Wales, Australia
Email: hello@soonrclo.com
Website: soonrclo.com
Instagram/TikTok: @soonr.clo