Refund policy

Last updated: June 2026

We want you to be confident when ordering from Soonr Clothing. As a small independent brand producing limited quantities, we do not offer returns or refunds for change of mind. Please review product descriptions, measurements and our size guide carefully before purchasing.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Change-of-Mind Returns

We do not accept returns or provide refunds where you:

Change your mind
No longer want or need the item
Prefer another colour, style or product
Find the item cheaper elsewhere
Decide the item does not suit you
Accidentally place an order

Please check your order carefully before completing your purchase.

Size Exchanges

If the size you selected does not fit, you may request an exchange for another size within 30 days of delivery.

Size exchanges are subject to:

The requested replacement size being available
The item being unworn, unused, unwashed and unaltered
All original tags remaining attached
The item being returned in its original condition and packaging where possible
The customer providing proof of purchase
The item showing no signs of wear, odour, stains, makeup, deodorant, pet hair or damage

Because our products are released in limited quantities, we cannot guarantee that another size will be available. A refund is not guaranteed where the requested replacement size is unavailable.

Customers are responsible for return postage and any postage costs associated with sending the replacement item. Original shipping charges are non-refundable.

We recommend using tracked postage. Soonr Clothing is not responsible for return parcels that are lost, delayed or damaged in transit.

Incorrect Items or Sizes Sent by Soonr

If we send you an item or size that is different from what you ordered, please contact us as soon as possible.

Once confirmed, we will arrange an appropriate solution and cover reasonable return and replacement shipping costs. Depending on availability, this may include supplying the correct item or providing a refund.

Damaged, Faulty or Misdescribed Items

Please inspect your order when it arrives.

If an item is damaged, faulty, materially different from its description or otherwise fails to meet a consumer guarantee, contact us as soon as possible at hello@soonrclo.com.

Please include:

Your full name
Your order number
A description of the issue
Clear photographs showing the issue

Once assessed, the available solution may include a repair, replacement, refund or another appropriate remedy, depending on the circumstances and your rights under Australian Consumer Law.

Normal wear and tear, accidental damage, misuse, improper washing, failure to follow care instructions or alterations are not considered manufacturing faults.

How to Request an Exchange or Return

Please include:

Your full name
Your order number
The item and size purchased
The size requested, where applicable
The reason for your request
Photographs if the item is damaged, faulty or incorrect

Do not send an item back until your request has been reviewed and return instructions have been provided. Unauthorised returns may not be accepted.

Sale and Promotional Items

Sale, discounted, promotional and limited-release items are not eligible for change-of-mind returns or refunds.

Size exchanges may be considered under the conditions above and remain subject to stock availability.

This does not affect your rights where an item is faulty, damaged, misdescribed, incorrectly supplied or otherwise fails to meet a consumer guarantee.

Refunds

Refunds are not provided for change of mind or because an item does not fit.

Where a refund is approved under Australian Consumer Law or because of an error made by Soonr Clothing, it will be issued to the original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank, card provider or payment platform may require additional processing time.

Refused Returns and Exchanges

A return or exchange may be refused where permitted by law if:

The request falls outside the applicable timeframe
The request is for an excluded change-of-mind reason
The item has been worn, washed, used, stained, damaged or altered
Tags have been removed
The item is not returned in an acceptable condition
The item was returned without approval
The request otherwise does not meet this policy

If an item is refused after being returned, it may be sent back to the customer. Additional shipping charges may apply.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded. Depending on whether a failure is major or minor, customers may be entitled to a repair, replacement, refund or compensation for reasonably foreseeable loss or damage.