Terms of service

 

Last updated: June 2026

Overview

This website is operated by Soonr Clothing. Throughout the site, the terms “we”, “us” and “our” refer to Soonr Clothing.

By visiting soonrclo.com, browsing our website, placing an order, or using any part of our online store, you agree to be bound by these Terms of Service, together with any policies linked on our website, including our Privacy Policy, Shipping Policy, Refund Policy, and any other store policies that may apply.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website or purchase from Soonr Clothing.

Our store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products to you.

Section 1 — Eligibility and Account Information

By using this website, you confirm that you are at least the age of majority in your state, territory, or country of residence, or that you have permission from a parent or legal guardian to use this website and make purchases.

You may be required to provide certain information when placing an order, including your name, email address, billing details, shipping address, phone number, and payment information.

You agree that all information you provide to us is accurate, current, and complete. You are responsible for ensuring your order details are correct before submitting your order, including your shipping address, selected products, sizes, and contact information.

If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for any activity that occurs under your account.

Section 2 — Our Products

Soonr Clothing makes reasonable efforts to display product colours, sizing, fit, materials, textures, and details as accurately as possible.

However, product appearance may vary slightly due to lighting, photography, editing, screen settings, device display, and individual perception. Minor differences in colour, texture, or appearance are not considered faults or defects.

Product descriptions, images, prices, sizing information, and availability may be updated or changed at any time without notice. We reserve the right to discontinue products, limit product quantities, or restrict sales where necessary.

Section 3 — Orders

When you place an order through soonrclo.com, you are making an offer to purchase the selected product or products.

Your order is only accepted once we confirm it and process payment. We reserve the right to accept, decline, cancel, or modify an order where necessary, including where there is a pricing error, stock issue, suspected fraud, incorrect product information, delivery restriction, or issue outside our control.

Please review your order carefully before completing checkout. Once an order has been placed, we may not be able to cancel or amend it, especially if fulfilment has already started.

If we need to cancel or change your order, we will attempt to contact you using the email address, phone number, or billing details provided at checkout.

Purchases are intended for personal use only and must not be purchased for unauthorised resale, commercial redistribution, or export without our prior written approval.

Section 4 — Pricing and Payment

All prices are displayed in the currency shown at checkout. Prices may vary depending on your region, currency conversion, market conditions, taxes, duties, platform fees, and other applicable charges.

Prices, discounts, promotions, and product availability may change at any time without notice. The price confirmed at checkout at the time you place your order will apply to that order.

Unless otherwise stated, product prices do not include shipping costs, customs duties, import taxes, or other charges that may apply to international orders.

You agree to provide accurate and authorised payment information. By submitting payment information, you confirm that you are authorised to use the selected payment method and that the payment details provided are true, complete, and current.

Section 5 — Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated on our website. Delivery times are estimates only and are not guaranteed.

Soonr Clothing is not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information, public holidays, weather events, natural disasters, strikes, courier disruptions, or other circumstances outside our reasonable control.

For international orders, you are responsible for any customs duties, import taxes, clearance fees, or other charges imposed by your country’s government or customs authority. These charges are not controlled by Soonr Clothing and are not included in our product or shipping prices unless clearly stated at checkout.

Risk in the products passes to you once the order has been handed to the shipping carrier, except where this cannot be excluded under applicable consumer law.

Section 6 — Returns, Exchanges and Refunds

Returns, exchanges, and refunds are handled in accordance with our Refund Policy.

Nothing in these Terms or our Refund Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or any other applicable consumer protection laws.

Under the Australian Consumer Law, products come with guarantees that cannot be excluded. You may be entitled to a repair, replacement, refund, or compensation where a product fails to meet a consumer guarantee.

Change-of-mind returns, size exchanges, and other non-fault return requests may be subject to the conditions listed in our Refund Policy.

Section 7 — Intellectual Property

All content on soonrclo.com, including but not limited to the Soonr Clothing name, logo, product names, clothing designs, graphics, photography, videos, written content, website layout, and brand presentation, is owned by Soonr Clothing unless otherwise stated.

You may access and use our website for personal, non-commercial use only.

You must not copy, reproduce, distribute, modify, republish, upload, display, sell, commercially exploit, or create derivative works from any part of our website, brand assets, or product content without prior written permission from Soonr Clothing.

The Soonr Clothing name, logo, slogans, designs, and related brand assets are used as unregistered trademarks. Unauthorised use of our brand identity is not permitted.

Section 8 — Third-Party Services and Links

Our website may include links, tools, apps, payment services, shipping services, or other functionality provided by third parties.

These third-party services may have their own terms, policies, fees, and privacy practices. We are not responsible for the content, accuracy, availability, security, or practices of third-party websites or services.

Your use of third-party services is at your own discretion and risk. Any issues relating to third-party platforms, payment providers, shipping carriers, or external websites should be directed to the relevant third party.

Section 9 — Shopify

Soonr Clothing’s online store is powered by Shopify. Shopify provides the ecommerce platform that allows us to present our store and sell products to you.

Any purchase you make through our website is a transaction between you and Soonr Clothing. Shopify is not responsible for the products you purchase from us, our fulfilment of your order, or any issue arising from your purchase, except where Shopify’s own terms or legal obligations apply.

By using our website, you acknowledge that certain information may be processed by Shopify in order to operate the store, process transactions, and provide ecommerce services.

Section 10 — Privacy

Your use of our website and any personal information you provide to us is handled in accordance with our Privacy Policy.

We collect and use personal information where reasonably necessary to operate our store, process orders, communicate with customers, provide shipping, manage payments, prevent fraud, and improve our services.

Because our store is powered by Shopify and uses third-party services, some information may be processed by Shopify, payment providers, shipping carriers, analytics providers, or other service providers necessary to operate the store.

Please review our Privacy Policy for more information about how personal information is collected, used, stored, and shared.

Section 11 — Customer Feedback and User Content

If you submit reviews, comments, photos, videos, messages, feedback, ideas, suggestions, or other content to Soonr Clothing, you grant us permission to use, reproduce, publish, display, edit, and share that content for business, marketing, promotional, and operational purposes.

You confirm that any content you provide is your own or that you have permission to provide it. You must not submit content that is unlawful, abusive, defamatory, misleading, obscene, offensive, infringing, or harmful.

We may remove, edit, or choose not to publish user content at our discretion.

You remain responsible for any content you submit.

Section 12 — Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping costs, delivery times, stock availability, or other details.

We reserve the right to correct errors, update information, change product details, or cancel orders where information on the website is inaccurate, including after an order has been placed.

If your order is affected by an error, we will attempt to contact you using the details provided at checkout.

Section 13 — Prohibited Uses

You agree not to use our website or services:

• For any unlawful, fraudulent, or harmful purpose

• To violate any applicable laws or regulations

• To infringe our intellectual property rights or the rights of others

• To submit false, misleading, or inaccurate information

• To harass, abuse, threaten, defame, insult, or harm another person

• To upload or transmit viruses, malware, or harmful code

• To spam, phish, scrape, crawl, or extract data from the website

• To interfere with the security, functionality, or operation of the website

• To impersonate another person or misrepresent your identity

• To purchase products for unauthorised resale or commercial redistribution

We reserve the right to restrict, suspend, or terminate access to our website or services if we believe these Terms have been breached.

Section 14 — Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We may update, suspend, withdraw, or restrict access to all or part of the website at any time for maintenance, security, operational, or business reasons.

We are not liable for any loss or inconvenience caused by website downtime, technical issues, or service interruptions, except where liability cannot be excluded under applicable law.

Section 15 — Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will be uninterrupted, secure, accurate, complete, current, or free from errors, viruses, or harmful components.

To the maximum extent permitted by law, we disclaim all warranties, representations, and conditions that are not expressly stated in these Terms.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

Section 16 — Limitation of Liability

To the maximum extent permitted by law, Soonr Clothing is not liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from your use of our website, products, or services.

This includes, but is not limited to, loss of profits, loss of data, loss of revenue, delivery delays, third-party service issues, customs delays, or events outside our reasonable control.

Nothing in these Terms excludes, restricts, or modifies any liability that cannot be excluded under Australian law, including your rights under the Australian Consumer Law.

Section 17 — Indemnity

You agree to indemnify and hold harmless Soonr Clothing, its owners, team members, service providers, contractors, and partners from any claim, loss, liability, damage, cost, or expense arising from:

• Your breach of these Terms

• Your misuse of the website

• Your violation of any law or regulation

• Your infringement of any third-party rights

• Any false, misleading, or unlawful information you provide to us

This section applies to the extent permitted by law.

Section 18 — Termination

We may suspend or terminate your access to our website or services at any time if we believe you have breached these Terms or used the website in a harmful, unlawful, or inappropriate way.

Any obligations or rights that by their nature should continue after termination will continue, including intellectual property, limitation of liability, indemnity, governing law, and payment obligations.

Section 19 — Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be removed or limited to the minimum extent necessary. The remaining sections will continue to apply.

Section 20 — No Waiver

If we do not enforce a right or provision under these Terms, this does not mean we have waived that right or provision.

Any waiver must be made in writing to be effective.

Section 21 — Entire Agreement

These Terms, together with any policies linked on our website, form the entire agreement between you and Soonr Clothing regarding your use of our website and purchase of our products.

These Terms replace any prior agreements, communications, or understandings relating to the same subject matter.

Section 22 — Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

Soonr Clothing may transfer or assign its rights and obligations under these Terms where reasonably necessary, including in connection with a business restructure, sale, transfer, or change in operations.

Section 23 — Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes relating to these Terms, our website, or your purchase from Soonr Clothing will be subject to the jurisdiction of the courts of New South Wales, Australia.

Section 24 — Changes to These Terms

We may update, change, or replace these Terms at any time by publishing the updated version on soonrclo.com.

The latest version of the Terms will always be available on this page.

Your continued use of the website after any changes are published means you accept the updated Terms.

Section 25 — Contact Information

Questions about these Terms of Service can be sent to:

Soonr Clothing
Sydney, New South Wales, Australia
Email: hello@soonrclo.com
Website: soonrclo.com
Instagram/TikTok: @soonr.clo